At XENONMRX LTD, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal data when you contact us or engage with our services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you:

• Place an order for our products or services via phone.
• Interact with our customer service representatives.
• Provide feedback or communicate with us.

The personal information we may collect includes, but is not limited to:

• Name
• Contact details (telephone number, email address)
• Payment information
• Vehicle details (make, model, registration number)
• Any other information you choose to provide

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfill your orders.
• To communicate with you regarding your orders, including updates and confirmations.
• To provide customer support and respond to your inquiries.
• To improve our services and products based on your feedback.
• To comply with legal obligations.

3. Legal Basis for Processing Personal Data

We process your personal information under the following legal bases:

• Consent: You have given consent for us to process your personal data for specific purposes.
• Contractual necessity: The processing is necessary for the performance of a contract with you.
• Legal obligation: We are required to process your data to comply with the law.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors and delivery services. These parties are required to keep your information confidential and only use it for the purposes specified by us.
• Legal authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, destruction, or alteration. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• The right to access: You can request a copy of the personal information we hold about you.
• The right to rectification: You can request corrections to any inaccurate or incomplete personal information.
• The right to erasure: You can request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected.
• The right to restrict processing: You can request that we restrict the processing of your personal information under certain circumstances.
• The right to data portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date at the top of this page.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

XENONMRX LTD
128 City Road, London, United Kingdom, EC1V 2NX
[email protected]
+447309866553